SERVICES

ORDERS
We are very flexible about the way orders are received, we will adapt to your system so you won't have to make any changes at all when you sign up for our services. We can receive orders from you by email, fax, or phone, the format is entirely up to you. You can also set up your online shopping cart to automatically send a copy of each order to us. We can also take orders directly from customers by phone.

STORAGE
Our warehousing facilities are climate controlled and have 24 hour security. Storage rates are calculated based on the total volume of the boxes we store for you so you won't pay extra if we're not storing your products efficiently. Other companies calculate storage fees based on pallet spaces, this means that one small box on a pallet will cost you as much as a fully packed pallet. With us you only pay for the actual space you use.

PICK & PACK
We provide flexible high quality pick & pack services. Fragile items are packed with great care. We accept full responsibility for any items damaged due to incorrect packaging. You can specify individual packaging requirements for individual orders such as gift wrapping.

SHIPPING TO CUSTOMERS
All orders are shipped within one business day. You can select a number of different shipping options with any available carrier including FedEx, UPS, DHL, and the post office. For very large orders we can arrange direct trucking to the destination.

SHIPPING TO THE US FROM THAILAND
We can arrange shipping from anywhere in Thailand to our facility in Long Beach. We work closely with a reputable shipper in Bangkok to provide safe and hassle free shipping from Thailand.

RECEIVING OF GOODS
We are very flexible about how your goods are received. We can arrange pick-up at nearby airports, seaports, or truck terminals. We can assist you with customs paperwork and we can help get your goods out if they get stuck anywhere due to any legal trouble.

RETURNS
Returned items are inspected and returned to your inventory if not damaged. We will send you a report of each return by email or fax stating what was returned and in what condition it was returned.

REPORTING
We keep everything updated in our database at all times. Once a month we automatically email you a monthly report in Excel format covering in detail all activity on your account, your current inventory levels, and detailed breakdown of charges. We can also send you reports on request at any time covering any period of time. If you prefer we can send you reports by fax or mail instead.

CUSTOMER SERVICE
Our staff is available by email or phone during office hours to help you with any problem that might arise.

ADMINISTRATIVE SERVICES
We are happy to help you with any administrative hassles that come with international trade including customs formalities and local tax issues.